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November 21, 2008 Spacer Image
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Remote Deposit Service FAQs

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Remote Deposit Service FAQs

Q What is Remote Deposit Service?
A Remote Deposit Service (RDS) enable you to: (1) scan checks made payable to your business and capture the check images and transactions/deposit information; and (2) send this information electronically to San Joaquin Bank so that the checks can be processed and deposited into your business account, just as if the items had been physically deposited with a teller at the bank. Using an approved file format, San Joaquin Bank can then send the check images to other financial institutions for processing.
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Q What are the benefits for my business?
A There are many benefits to using Remote Deposit Service, including:
  • Save time – No more time out of your day to write deposit slips and make a trip to the bank.
  • Reduce processing costs – Because you will need to make fewer trips to the bank, you can lower your fuel or courier costs.
  • Improve your cash flow - You can make deposits from your office right up until the deposit cutoff time of 4:00 p.m. PST
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Q How does RDS work?
A Using a PC and a special scanner, checks are scanned and then submitted for deposit using Internet based technology. Each check scanned for deposit generates an electronic image that is transmitted to San Joaquin Bank. The deposit will be credited at the end of the day.
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Q Who will use the system? And what type of training will be provided?
A Typically the main users include an office manager or any other employee designated to be in charge of manually preparing and making deposits. A representative from San Joaquin Bank will provide on-site training.
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Q How long does it take to get set-up?
A The set-up time is approximately two weeks.
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Q How late can I make a deposit and still get same day credit?
A The cutoff time for same day is 4:00 p.m. PST Monday – Friday. Deposits made over the weekend will be processed on the next business day.
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Q What do I do with the checks after I make a deposit?
A The original checks need to be stored in a secure location for 60 days. Since the checks contain customer account information, they must be securely destroyed after 60 days.
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Q What happens if I scan a check twice?
A In the event you scan a check twice, the system will not allow the second check to be processed, as it will have found a match with the first check. You will be electronically notified.
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Q Do I need to do all my check scanning at one time?
A No, you may scan checks throughout the day and batch them later for transmission through our secure Internet site.
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Q When can I see the check images?
A After you transmit your batch, you will receive an email confirming that the batch has been received. Typically, this happens within 10 minutes. At this point, you will be able to view your images online.
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Q How long are Images available?
A Check images are available on the home page for 60 days. After 60 days, you will be able to view images indefinitely from the “Reports” tab.
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Q How does remote deposit clear my items faster?
A Based on information contained in the MICR line of the scanned checks, the remote deposit system will convert ‘eligible’ checks into electronic transactions. Eligible checks are defined by Automated Clearing House (ACH) Rules and typically include many consumer/personal checks. These electronic transactions are processed via ACH and appear as an electronic debit to your customer’s account. As a result, you will be notified much faster of returned checks due to insufficient funds (NSF) and stop payments.
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Q What happens to checks that can not be converted to electronic transactions?
A Certain checks can not be converted into electronic/ACH transactions, such as checks drawn on a business account. For these checks, the remote deposit service will create an image of the check (called an image-replacement document or IRD) which will then be cleared through the normal bank process. Any IRDs that are returned due to NSF (insufficient funds) or stop payment will be returned to you by mail in accordance with the Bank’s current standard procedure. For NSF returns, you may redeposit the check/IRD a second time, just as you do now with a returned deposited item.
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Q Can I deposit to more than one account at San Joaquin Bank?
A Yes, you can deposit to multiple San Joaquin Bank business accounts.
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Q If I own more than one company with different tax ID numbers, can I set them all up under one system?
A Yes, you may add multiple companies with different Federal Tax ID numbers.
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Q Will I receive Instructions on how to use the Remote Deposit Service?
A Yes, you will receive a manual and hands-on training during the installation process. You will also have a customer service help desk available from 5:00 a.m. – 6:00 p.m. PST Monday thru Friday.
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Q How do I get started?
A To get started, you will need:
  • A business checking account at San Joaquin Bank
  • A computer with access to the Internet
  • Confirmation of system requirements (detailed below)

Hard Drive Space: 1.5 Gigabytes or greater available
USB PORT:   Direct USB 2.0 port (hubs, powered or not, are not supported)
USB CABLE:  A 6 foot USB 2.0 Hi-speed cable (included with scanner)
POWER CABLE: A 12-foot power cable (Included with scanner)
BROWSER:    Microsoft Internet Explorer 6 with Service pack 1 or greater
.NET:   .NET 1.1 Framework Internet connection
INTERNET:   High-Speed Internet connection
UPS:   Uninterruptable power Supply (UPS) system is recommended

Operating System:   MICROSOFT WINDOWS XP  
Version/Edition:      Home or Professional WITH Service pack 2
Updates:                All current Critical Windows Updates
Processor:              1.2 Gigahertz (GHz) or greater
Ram:                     512 Megabyte or Greater  

                             OR

Operating System:   MICROSOFT WINDOWS VISTA
Version/Edition:      Business, Enterprise, or Ultimate Editions
Updates:                All current Critical Windows Updates
Processor:              2.4 Gigahertz (GHz) or greater
Ram:                     1 Gigabyte or Greater
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